Senior Quality Assurance Program Manager

4 semanas atrás


Brasília, Distrito Federal, Brasil Uber Tempo inteiro

Job Summary

We are seeking a highly skilled Senior Quality Assurance Program Manager to lead end-to-end test design, execution, and maintenance of new features within the UberEats space. This role will collaborate with US-based product/engineering teams and offshore/onshore testing vendors to drive quality and accountability.

Key Responsibilities

  • Implement flexible and scalable processes to ensure efficient workflow across teams, aligning with larger organizational goals.
  • Establish and manage comprehensive regression testing strategies to guarantee the integrity of existing features.
  • Proactively identify quality gaps and recommend technical, process, and tooling improvements to strengthen the quality ecosystem.
  • Communicate testing issues, propose data-driven solutions, and drive resolutions.
  • Oversee offshore bug management teams, ensuring thorough bug triage and prompt resolutions.
  • Collaborate closely with Release Management to ensure timely and high-quality releases of apps and features.
  • Translate complex Product/Engineering requirements into detailed test flows and test cases for effective coverage.
  • Mentor and coach team members, fostering subject matter expertise in testing practices and the product domain.
  • Manage project risks, stakeholder expectations, and ensure alignment across engineering, operations, and external testing contractors.

Requirements

  • Senior experience in manual and/or automated testing of consumer-facing mobile and web applications.
  • Strong project management skills, with a track record of managing complex, large-scale testing projects.
  • Proficiency in risk management, stakeholder management, conflict resolution, and project communication.
  • Expertise with iOS, Android devices, web browsers, and macOS environments.
  • Fluency in written and spoken English.
  • Deep understanding of SDLC, PRD, ERD, bug lifecycle, and quality processes.
  • Strong working knowledge of Jira, bug trackers, and Test Case Management tools.
  • Experience working with global teams across multiple time zones (especially US/India).

Preferred Qualifications

  • Having had a Program Manager or Leadership previous experience.
  • Experience in quality assurance of global consumer applications in continuous integration/continuous delivery environments.
  • Expertise in testing scalable, end-to-end mobile and web solutions, including API testing with tools like Postman and Charles Proxy.
  • Familiarity with network debugging and monitoring tools for mobile and web applications.
  • Demonstrated ability to process and analyze large data sets to drive improvements and inform decision-making.
  • Experience with rideshare or delivery industry applications, including customer support or related roles.

About Uber

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.



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