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Guidewire Software is looking for a highly skilled and proactive Cloud Platform Database Expert to join our dynamic Global Support team. The ideal candidate will have excellent problem-solving skills and strong attention to detail.
This role requires a keen understanding of our platform, backed by continuous learning provided by Guidewire Education, Product Development, and Site Reliability Engineering teams.
Responsibilities:- Work collaboratively within the Product Development Operations (PDO) team to serve customers in both Guidewire Cloud and on-premise environments.
- Develop and maintain in-depth knowledge of our database, platform and applications through company-sponsored training and experience.
- Collaborate with development and support teams to develop and foster strong relationships with customers and stakeholders.
- Bachelor's Degree in Computer Science or related STEM field, or equivalent experience.
- 3+ years of experience working with AWS RDS/Aurora PostgreSQL is a plus.
- Strong analytical and troubleshooting skills; with great attention to detail, ability to think critically and display an aptitude for problem-solving.
