Salesforce Business Process Specialist

Há 6 horas


Brasil BETSOL Tempo inteiro
Job Title: Salesforce Business Process Specialist

About the Role:
BETSOL is seeking a skilled Salesforce Business Process Specialist to collaborate with our process owners and optimize the services we deliver to our strategic enterprise customers. This role requires strong analytical skills, experience with Sales Cloud, and the ability to drive continuous process improvement.

Key Responsibilities:
- Establish governance around process improvements
- Define, maintain, and enforce standards for process maps and supporting documentation
- Support business process owners in their efforts to create, optimize, and automate services
- Facilitate process workshops and observe processes in action
- Solve process-related problems and drive continuous process improvement
- Monitor and report on process effectiveness and ensure processes are supporting our business objectives

Qualifications:
- 3+ years of business process mapping or re-engineering experience
- Strong knowledge and experience with Sales Cloud
- Strong analytical skills and the ability to understand process details and how they link to the organization's strategy and objectives
- Demonstrated ability to facilitate working sessions and drive outcomes
- Detail oriented with the ability to communicate the appropriate level of detail, depending on the audience
- Excellent communication skills in English

Preferred Qualifications:
- Experience with design thinking and user research
- Customer success experience
- Experience with CPQ and/or Revenue Cloud

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