Senior Consultant
Há 4 dias
We are seeking an experienced leader to manage our services consultants in the LATAM region.
Key Responsibilities:- Team Leadership and Development
- Lead, coach, and develop a team of services consultants.
- Foster a culture of accountability, collaboration, and continuous learning.
- Provide performance feedback, career development guidance, and mentoring to direct reports.
- Regional Business Ownership
- Own and manage services revenue delivery for LATAM.
- Ensure successful delivery and overall health of the LATAM professional services portfolio.
- Drive operational excellence through project oversight, process improvements, and adoption of best practices.
- Customer Success and Escalation Management
- Serve as the primary escalation point for LATAM professional services projects.
- Partner with internal teams to resolve issues quickly while ensuring a positive customer experience.
- Build trusted relationships with executive stakeholders across key customer accounts.
- Cross-Functional Partnerships
- Partner with the solution architect team to scope and define new customer engagements.
- Collaborate with the sales team to align on customer expectations, drive successful implementations, and identify opportunities for expansion.
- Ensure seamless collaboration between regional professional services and global teams.
- Global and Regional Initiatives
- Contribute to and co-lead programs that improve service delivery processes, tools, and operational efficiency.
- Represent the LATAM region in global professional services strategy discussions and initiatives.
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