Chief Customer Experience Officer

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro US$90.000 - US$120.000
Unlock Customer Success in South America

This exciting opportunity enables you to drive customer success and expand our presence in the vibrant South American market.

You will play a pivotal role in providing technical solutions and consulting services to prospective and existing customers, ensuring they derive maximum value from our platform.

This role offers high visibility, ample growth opportunities, and the chance to shape the future of customer engagement in South America.

  • Drive post-sales activities, including onboarding, consulting and ongoing support, to ensure successful adoption and usage of our solutions.
  • Collaborate closely with sales, sales development and other cross-functional teams to craft tailored solutions that address customer needs and drive value.
  • Assist with product demonstrations, presentations, and workshops for new and existing customers to showcase the capabilities of our platform, effectively communicating both technical and business benefits.
  • Act as a trusted advisor to customers, offering strategic guidance on leveraging our products to achieve their business goals and drive ROI.
  • Conduct deep discovery sessions with prospective and current customers in South America to understand their business objectives, technical requirements, and challenges.
  • Represent us at industry events, conferences, and meetups in the South America region, building brand awareness and fostering relationships within the community.

Key Qualifications:

  • Passionate individuals with a customer-first mindset and a drive for delivering exceptional results.
  • 3-5 years of experience in a combination of sales engineering, solutions consulting, or customer success roles within the SaaS or MarTech industry.
  • Strong technical aptitude, with the ability to understand and articulate complex technical concepts in a clear and concise manner.
  • Excellent communication skills, both verbal and written, with fluency in English and Portuguese (Spanish proficiency is a plus).
  • Ability to work collaboratively in a fast-paced, cross-functional environment, supporting multiple stakeholders across different geographies.
  • Startup experience or familiarity with the startup culture is highly desirable.

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