Regulatory Affairs Specialist

This role is responsible for delivering exceptional customer experiences by providing timely and accurate information to customers, while also supporting regulatory submissions for the Cultures business.

• Provide first-line support to customers via various channels, ensuring prompt resolution of their queries and concerns.

Key Responsibilities:

• Respond to customer inquiries regarding product information, technical specifications, and regulatory requirements.
• Collaborate with cross-functional teams to ensure timely and accurate information delivery to customers.
• Support the development and maintenance of standard operating procedures (SOPs) and documentation.
• Identify areas for process improvement and implement changes to enhance efficiency and effectiveness.
• Work closely with regulatory affairs teams to ensure compliance with relevant regulations and industry standards.

To succeed in this role, you will need:

• Bachelor's degree in a related field (science or biology preferred).
• Minimum 3 years of experience in quality, technical customer support, or regulatory affairs.
• Native proficiency in Portuguese (written and oral).
  
  
• Advanced proficiency in English (tested during interview steps).
• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
• Excellent problem-solving and decision-making skills, with a focus on achieving results-oriented solutions.
• Ability to work independently and as part of a team, with minimal supervision.

Preferred Skills:

• Experience with CRM, Salesforce, or SAP platforms.
  
• Knowledge of food safety systems, HACCP, GMP's quality policies, etc.

We value our employees' unique perspectives and experiences. As an inclusive workplace, we welcome individuals from diverse backgrounds and strive to create a culture where everyone can thrive.

Join us in our mission to deliver groundbreaking innovations that elevate everyday products – advancing wellness, delighting the senses, and enhancing the human experience.