Senior Technical Support Manager

Há 5 horas

São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro R$107.455 - R$194.391

**Job Description**

As a Senior Technical Support Manager, you will lead a team of technical support engineers who resolve complex technical inquiries and support enterprise customers across our product portfolio. Your leadership will help ensure customer success, team satisfaction, and scalable support operations.

**Responsibilities**

  • Lead, develop, and coach a team of technical support engineers
  • Manage onboarding, mentoring, and ongoing development of team members
  • Drive operational efficiency through KPI tracking, process optimization, documentation, and change management
  • Conduct performance evaluations, including bi-annual focal reviews
  • Act as a liaison between technical support and cross-functional teams
  • Support escalated enterprise customer issues and risk assessments
  • Identify and escalate systemic issues and emerging customer trends

**Requirements**

  • 6+ years of experience in a technical, customer-facing role supporting enterprise SaaS products
  • 3+ years of experience as a team lead or manager in a technical support environment
  • Proven experience managing individuals in hybrid or remote team environments
  • An effective and proven technical background in software, including handling escalations and mentoring teams
  • Bachelor's degree or equivalent experience in computer science, engineering, or a related technical field

**What You Bring**

As a senior technical support manager, you will bring a strong track record of leading high-performing teams and driving business results through process improvements and people development.

**Life at Our Company**

We are committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.

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