Key Account Renewal Strategist
Há 7 dias
The Customer Renewals Manager at MicroStrategy plays a pivotal part in ensuring long-term customer satisfaction and successful adoption of our technology solutions. This role is designed to accommodate each customer's unique needs, maximizing their product usage and engagement. The manager oversees a portfolio of existing clients, handles contract renewals, proactively increases adoption, and collaborates across internal business units to promptly meet customer requirements.
This role requires a strong customer focus, strategic thinking, and effective influencing abilities to ensure customer success.
Responsibilities:
- Monitor subscription and contract renewal timelines to ensure seamless renewals.
- Partner with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and shared objectives.
- Collaborate with the Legal team on contract negotiations, agreements, and adjustments required to meet customer needs.
- Oversee all stages of the renewal process, including quote creation, negotiation, approval processing, and outstanding payment follow-up.
- Maintain accurate renewal forecasts to support revenue planning.
- Negotiate renewal terms and pricing to achieve favorable outcomes for both customers and MicroStrategy.
- Develop engagement strategies to inform customers about product updates, feature enhancements, and best practices.
- Design strategies to reduce customer churn and increase retention.
- Stay updated with industry trends, best practices, and SaaS product advancements to support customer engagement.
Requirements:
- Up to 5 years of experience in Customer Renewals, Customer Success, or a similar role within the software industry.
- Fluent English and Spanish (written and spoken)
- Location: Based in São Paulo, Brazil (mandatory)
- Critical customer advocacy and client-focused mindset
- Excellent written and oral communication skills
- Proven collections and negotiation expertise
- Comfortable interacting with senior management
- Self-motivated with a proactive approach to identifying areas for improvement
- Familiarity with Customer Success methodologies
- Proficiency in Customer Success tools like Totango, Gainsight, or similar software; Salesforce experience is beneficial
- Strong analytical skills and a process-oriented approach
Additional Information:
- The recruitment process includes online assessments as a first step (English, logic, business) - please check also your SPAM folder
- Hybrid work model (in-person meetings with clients and office days)
- Availability to travel
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