Key Account Renewal Strategist

Há 7 dias


São Paulo, São Paulo, Brasil MicroStrategy Poland Tempo inteiro
About the Role:
The Customer Renewals Manager at MicroStrategy plays a pivotal part in ensuring long-term customer satisfaction and successful adoption of our technology solutions. This role is designed to accommodate each customer's unique needs, maximizing their product usage and engagement. The manager oversees a portfolio of existing clients, handles contract renewals, proactively increases adoption, and collaborates across internal business units to promptly meet customer requirements.

This role requires a strong customer focus, strategic thinking, and effective influencing abilities to ensure customer success.

Responsibilities:
  • Monitor subscription and contract renewal timelines to ensure seamless renewals.
  • Partner with Sales, Customer Success, Product Development, and Marketing teams to align on account strategies and shared objectives.
  • Collaborate with the Legal team on contract negotiations, agreements, and adjustments required to meet customer needs.
  • Oversee all stages of the renewal process, including quote creation, negotiation, approval processing, and outstanding payment follow-up.
  • Maintain accurate renewal forecasts to support revenue planning.
  • Negotiate renewal terms and pricing to achieve favorable outcomes for both customers and MicroStrategy.
  • Develop engagement strategies to inform customers about product updates, feature enhancements, and best practices.
  • Design strategies to reduce customer churn and increase retention.
  • Stay updated with industry trends, best practices, and SaaS product advancements to support customer engagement.

Requirements:
  • Up to 5 years of experience in Customer Renewals, Customer Success, or a similar role within the software industry.
  • Fluent English and Spanish (written and spoken)
  • Location: Based in São Paulo, Brazil (mandatory)
  • Critical customer advocacy and client-focused mindset
  • Excellent written and oral communication skills
  • Proven collections and negotiation expertise
  • Comfortable interacting with senior management
  • Self-motivated with a proactive approach to identifying areas for improvement
  • Familiarity with Customer Success methodologies
  • Proficiency in Customer Success tools like Totango, Gainsight, or similar software; Salesforce experience is beneficial
  • Strong analytical skills and a process-oriented approach

Additional Information:
  • The recruitment process includes online assessments as a first step (English, logic, business) - please check also your SPAM folder
  • Hybrid work model (in-person meetings with clients and office days)
  • Availability to travel


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