Service Operations Specialist

Há 3 dias

São Paulo, São Paulo, Brasil beBeeServicing Tempo inteiro R$91.300 - R$124.375

Job Title: Servicing Excellence Lead

Location: Sao Paulo, BR

Department: Service Department

About the Role:

As a Servicing Excellence Lead, you will be responsible for leading and transforming the regional Service Department. This role requires strategic thinking, leadership, and problem-solving skills to ensure operational excellence from quotation to service delivery. Your goal is to enhance customer satisfaction across the installed base in Brazil and LATAM.

Key Responsibilities:

1. Champion a customer-centric approach in all service and support functions.

2. Enhance customer satisfaction across the installed base in Brazil and LATAM.

3. Manage and align the Logistics, Call Center, and Contracts teams to support the full service and supply chain cycle.

4. Oversee purchase order processing, inventory management, parts ordering, and dispatch operations.

5. Foster a collaborative, high-performance team culture with strong internal communication.

Requirements:

- Bachelor's degree in Engineering (Electrical, Electronic, Mechanical) or equivalent combination of education and experience.

- Minimum 8 years of relevant experience in service operations, customer support, or supply chain, preferably in a regional or multinational context.

- Strong command of English (90% fluency required) for daily communication with global teams.

- Proficiency in Portuguese (written and spoken) and intermediate Spanish.

- Key competencies include strong communication and interpersonal skills, team leadership, problem-solving, and adaptability.

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