Senior Customer Success Manager

2 semanas atrás

São Paulo, São Paulo, Brasil beBee Careers Tempo inteiro

Senior Customer Success Manager Position

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We are seeking an experienced Senior Customer Success Manager to lead a portfolio of existing customers across the LATAM region. The successful candidate will be responsible for developing strategic account plans, collaborating with Sales teams, and driving product adoption.

Main Responsibilities:

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  • Develop strategic account plans to support retention, expansion, and advocacy.
  • Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities.
  • Drive product adoption through onboarding support and regular value-based check-ins.
  • Monitor product usage and client engagement to identify risks and opportunities.
  • Maintain accurate customer records and forecasts using Salesforce and other internal tools.
  • Provide ongoing feedback to internal teams based on customer needs and industry trends.

Requirements:

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  • Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.
  • Based in Brazil, fluent in English, Portuguese, and Spanish (written and spoken).
  • Proven ability to manage and grow a portfolio of business customers, especially in the LATAM region.
  • Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable.
  • A substantial advantage is familiarity with comparable tools.
  • Comfortable working with tools like Salesforce, Clari, and customer success platforms.
  • Excellent communication, relationship-building, and presentation skills.
  • Track record of contributing to customer satisfaction, retention, and account growth.

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