Digital Workflow Strategist

2 semanas atrás


São Paulo, São Paulo, Brasil Accruent Tempo inteiro
Unlock Efficiency and Innovation

We are seeking a skilled Digital Workflow Strategist to join our team at Accruent. As a key member of our organization, you will play a vital role in driving business growth through the strategic implementation of ServiceNow solutions.

About the Role:

  • Develop and implement comprehensive workflow automation strategies that drive efficiency and productivity across back-office functions.
  • Analyze current processes and identify opportunities for improvement using industry best practices.
  • Work closely with stakeholders to gather requirements and define project goals, ensuring seamless integration with existing systems.
  • Implement cutting-edge technology and autopilot solutions to enhance operational efficiency.
  • Provide expert training and support to users on new processes and tools, ensuring a smooth transition.
  • Maintain thorough documentation of workflows, processes, and implementation plans.

Requirements:

  • Minimum 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.
  • In-depth understanding of back-office functions and experience automating these processes.
  • Strong experience in business process reengineering, including continuous improvement methodologies.
  • Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.
  • ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.

Preferred Qualifications:

  • Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).
  • Previous experience in consulting roles, delivering solutions to a variety of clients.
  • Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.

What We Offer:

  • A competitive salary of $120,000 - $160,000 per year, based on experience.
  • A dynamic and inclusive company culture that fosters growth and learning.
  • Opportunities for professional development and advancement.
  • A collaborative and supportive work environment.


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