Digital Workflow Strategist
2 semanas atrás
We are seeking a skilled Digital Workflow Strategist to join our team at Accruent. As a key member of our organization, you will play a vital role in driving business growth through the strategic implementation of ServiceNow solutions.
About the Role:
- Develop and implement comprehensive workflow automation strategies that drive efficiency and productivity across back-office functions.
- Analyze current processes and identify opportunities for improvement using industry best practices.
- Work closely with stakeholders to gather requirements and define project goals, ensuring seamless integration with existing systems.
- Implement cutting-edge technology and autopilot solutions to enhance operational efficiency.
- Provide expert training and support to users on new processes and tools, ensuring a smooth transition.
- Maintain thorough documentation of workflows, processes, and implementation plans.
Requirements:
- Minimum 2+ years of experience working with the ServiceNow platform, particularly in developing and implementing back-office workflow solutions.
- In-depth understanding of back-office functions and experience automating these processes.
- Strong experience in business process reengineering, including continuous improvement methodologies.
- Excellent analytical skills with a focus on identifying and resolving complex technical and business issues.
- ServiceNow certifications (Certified Implementation Specialist, Certified System Administrator, or Application Analyst) are highly preferred.
Preferred Qualifications:
- Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or Legal Service Delivery (LSD).
- Previous experience in consulting roles, delivering solutions to a variety of clients.
- Familiarity with AI, RPA (Robotic Process Automation), or other advanced technologies to enhance workflow automation.
What We Offer:
- A competitive salary of $120,000 - $160,000 per year, based on experience.
- A dynamic and inclusive company culture that fosters growth and learning.
- Opportunities for professional development and advancement.
- A collaborative and supportive work environment.
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