Principal Technical Consultant
Há 3 dias
We are seeking a seasoned Genesys Cloud Professional to join our innovative team. As a key member, you will be responsible for designing and delivering cutting-edge technical solutions for Genesys Cloud delivery projects.
About the Role- Act as the primary technical point of contact, providing high-quality consultancy on Genesys solutions to both customers and internal business teams.
- Design and deliver advanced end-to-end technical solutions for Genesys Cloud delivery projects, including conducting technical workshops, capturing technical requirements, and authoring and obtaining sign-off for technical design specifications.
- Perform in-depth analysis, combining complex technical and business challenges to derive effective solutions.
- 5+ years of hands-on experience in maintaining and optimizing large, multi-site, complex contact center environments.
- 5+ years of experience in developing, implementing, and supporting Genesys Cloud solutions, ensuring seamless integration with business needs.
- Proven track record in developing and managing routing and IVR workflows using the Genesys Architect tool.
- Culture of Relentless Performance: contribute to an unstoppable technology development team with a strong focus on project success.
- Competitive Pay and Benefits: enjoy a comprehensive compensation package, including health insurance and professional development opportunities.
- Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.
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