Implementation Specialist
Há 4 dias
At Anthology Inc, we are seeking a highly skilled Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in leading customers through the design and delivery of our software solutions.
Key Responsibilities:- Lead customers through the implementation of our software solutions, ensuring a high level of customer satisfaction.
- Become a subject matter expert in our solutions and implementation methodology.
- Conduct business process reviews, guide customers through complex design discussions and configuration sessions, and support user acceptance testing and deployment processes.
- Lead customer training and provide required documentation and training for tasks.
- Communicate information clearly, accurately, and timely to project team members and customers.
- Identify, recognize, and escalate risks and issues.
- Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
- Foster an environment of teamwork both internally and externally.
- Bachelor's degree in Finance, Business Administration, Information Technology, or related field.
- At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software.
- In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems.
- Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training.
- Excellent written and oral communication skills.
- Strong problem-solving and research skills.
- Ability to work with cross-functional teams across global locations.
- Ability to work independently or as part of a team to accomplish assigned tasks.
- Ability to learn and adapt easily to working with new technologies.
- Strong analytical and logical thinking skills.
- Self-starter with troubleshooting capabilities.
- Fluency in written and spoken English at CEF B2 level or above.
- Microsoft Certified: Power Platform PL-200.
- Microsoft Certified: Dynamics 365 Sales MB-210.
- Microsoft Certified: Marketing Functional Consultant MB-220.
- Knowledge of MS Dynamics HigherEd Accelerator.
- Higher Education industry experience.
- Master's Degree in Business, Technology or related area.
- Student Information System experience.
- Experience working in both Agile and Waterfall delivery models.
- Previous experience with other software applications such as database and reporting programs.
- HTML and web development experience.
- Experience working with global/offshore teams on CRM technology implementation and maintenance.
- Proficient in Microsoft Office applications.
Anthology Inc is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
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