Implementation Specialist

Há 4 dias

Brasília, Distrito Federal, Brasil Anthology Inc Tempo inteiro
Job Title: Implementation Consultant

At Anthology Inc, we are seeking a highly skilled Implementation Consultant to join our team. As an Implementation Consultant, you will play a critical role in leading customers through the design and delivery of our software solutions.

Key Responsibilities:
  • Lead customers through the implementation of our software solutions, ensuring a high level of customer satisfaction.
  • Become a subject matter expert in our solutions and implementation methodology.
  • Conduct business process reviews, guide customers through complex design discussions and configuration sessions, and support user acceptance testing and deployment processes.
  • Lead customer training and provide required documentation and training for tasks.
  • Communicate information clearly, accurately, and timely to project team members and customers.
  • Identify, recognize, and escalate risks and issues.
  • Seek out and participate in learning activities to enhance knowledge of technologies, software packages, and the industry.
  • Foster an environment of teamwork both internally and externally.
Requirements:
  • Bachelor's degree in Finance, Business Administration, Information Technology, or related field.
  • At least 2 years working with Microsoft Dynamics CE 365 and Power Platform or other CRM software.
  • In-depth Business Analysis skills and industry knowledge to design Dynamics 365 Customer Engagement or Sales and Power Platform based solutions or other CRM software to solve complex business problems.
  • Demonstrated experience conducting presentations, conducting one-on-one and/or on-the-job training, classroom training and/or online/webcast training.
  • Excellent written and oral communication skills.
  • Strong problem-solving and research skills.
  • Ability to work with cross-functional teams across global locations.
  • Ability to work independently or as part of a team to accomplish assigned tasks.
  • Ability to learn and adapt easily to working with new technologies.
  • Strong analytical and logical thinking skills.
  • Self-starter with troubleshooting capabilities.
  • Fluency in written and spoken English at CEF B2 level or above.
Preferred Qualifications:
  • Microsoft Certified: Power Platform PL-200.
  • Microsoft Certified: Dynamics 365 Sales MB-210.
  • Microsoft Certified: Marketing Functional Consultant MB-220.
  • Knowledge of MS Dynamics HigherEd Accelerator.
  • Higher Education industry experience.
  • Master's Degree in Business, Technology or related area.
  • Student Information System experience.
  • Experience working in both Agile and Waterfall delivery models.
  • Previous experience with other software applications such as database and reporting programs.
  • HTML and web development experience.
  • Experience working with global/offshore teams on CRM technology implementation and maintenance.
  • Proficient in Microsoft Office applications.

Anthology Inc is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.

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