Technical Program Manager

Há 7 dias

São Paulo, São Paulo, Brasil beBeeAccount Tempo inteiro US$100.000 - US$120.000

Are you ready to take your career to the next level as a Technical Account Manager?

About the Role

We're seeking an experienced and highly skilled individual to join our team as a Technical Account Manager. In this role, you will be responsible for driving technical success with our customers, providing embedded technical advisory to mature their automation programs, and expanding their vision of achievable goals.

You will work closely with our customers to understand their business needs and develop strategic plans to drive technical success. You will also collaborate with our product support team and subject matter experts to resolve escalated support incidents efficiently.

Key Responsibilities
  • Take ownership of customers' technical success with our platform, being accountable for technical workstreams that drive exceptional business value.
  • Proactively engage with customers, providing embedded technical advisory to mature their automation programs and expand their vision of achievable goals.
  • Guide infrastructure planning, installation, upgrades, and troubleshooting processes for our platform.
  • Enable customer technical stakeholders on our platform best practices, tailored to their unique automation needs and constraints.
  • Conduct design and code reviews for select automations to reinforce and verify best practices.
  • Perform technical health checks of customer automation programs, identifying risks and opportunities for continuous improvement.
Requirements
  • Degree in Computer Science or a relevant field.
  • Minimum 5 years of experience in programming .NET / Java applications, with 2+ years of cloud experience (Azure/AWS/GCP).
  • Proven track record in customer-facing technical account management or consulting roles.
  • Expertise in diverse technical topics, including software engineering, deployment, cloud technologies, and infrastructure engineering.
  • Experience working with agentic frameworks like Langgraph, CrewAi or familiarity with LLMs, Intelligent Document Processing, RAG, MCP and BPMN is an advantage.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
How to Apply

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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