Senior Support Professional

2 semanas atrás

Brasil beBeeCommunication Tempo inteiro R$4.000 - R$4.800
Support Role

You will be playing a key role in supporting our solutions to customers both domestically and internationally, as well as supporting the implementation team in their software implementation project.

Key areas of responsibility:

  • Answering support calls, emails, and texts from us, and work diligently to identify and reproduce potential software issues and present solutions to these issues.
  • Log all calls and emails in our customer support system. Keep system accurate and updated with all customer requests.
  • Assist in reviewing current technical support materials such as user guides, new improvements and fixes and propose/implement changes.
  • Assist in assessing customer's use of our technology and propose improvements.
  • Participate in technical support internal meetings as well as customer meetings.

Requirements:

  • 1-2 years experience in a similar field
  • Strong MS Office skills- Word, Outlook, Excel, SharePoint
  • Technical aptitude to learn and apply new applications and software programs and understanding of statistical analysis.
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Intermediate verbal and written communication skills in English
  • Ability to work independently and partner effectively with others to achieve desired business results.
  • Willingness to learn new skills and work in a fast paced, frequently changing environment
  • Domain of Android environments on various devices;
  • Knowledge in Oracle SQL, AWS, Azure cloud

Benefits:

  • Competitive compensation package
  • Great benefits
  • Remote and flexible work hours
  • Opportunity to join a company on an awesome mission with a great existing team and trajectory

Others:

  • We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.
  • At we have a deep sense of environmental responsibility. We helped our customers save over 552,000 metric tons of CO2 in 2020 by reducing fuel and paper consumption.

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