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Payroll Service Transition Specialist

2 meses atrás

Barueri, São Paulo, Brasil Strada Tempo inteiro

Job Summary

The Local Service Transition Consultant will oversee local/regional scale transitions to Operations in collaboration with the Global Service Transition consultant and other project stakeholders. This position ensures that projects are completed within defined scope, quality, time and budget.

Key Responsibilities

  • Lead local workshops to ensure clients understand the scope of services as per global contract, service delivery model and systems landscape.
  • Help clients understand the implementation methodology, including what is being implemented, when and how.
  • Onboard the BAU operational team in the project.
  • Prepare the Payroll Calendar and Trusted Source List.
  • Provide necessary access to clients and Operations team members.
  • Implement Local Service delivery tools, including case management tools, call centers, SLA reporting tools, etc.
  • Coordinate and lead client and BAU Operations trainings to ensure readiness for go-live.
  • Coordinate and lead testing phases to ensure all in-scope systems are working and integrated as expected and configured according to the specifications agreed in the contract.
  • Direct and plan the work, objectives, and resource models for transition to Operations activities.
  • Identify and communicate project risks.
  • Monitor delivery of the transition within agreed scope, quality, time and budget.
  • Prepare the hypercare period.
  • Main goal: successful transition from Project to BAU services for clients and Operations teams.

Requirements

  • Working experience in HR and Payroll services delivery/operations.
  • Payroll experience.
  • Experience in coordination between different stakeholders within an organization.
  • Strong communication skills, with previous customer-facing/liaison experience.
  • Good English and Spanish skills, written and verbal (additional language is a plus).
  • Highly organized with the ability to oversee large and multiple projects.
  • Good PC Literacy – Word, Excel, Project and PowerPoint.
  • The role will involve local country and international travel and time away from home.
  • Experience in working closely with operational teams.
  • Ability to manage process/service workshops with multiple customer contacts.
  • Service testing experience – System Integration Test, Scenario Based Test, Service Rehearsal and Parallel Runs.
  • Handling of knowledge transfer and service transitions.

What We Offer

We offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Equal Employment Opportunity

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.

Authorization to Work

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.