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We're seeking a Customer Service Quality Assurance Specialist to drive business growth and improve customer satisfaction. This role will be responsible for implementing and maintaining our Quality Assurance (QA) strategy, ensuring quality standards, and collaborating with cross-functional teams to design and implement quality assurance tools.
Your Key Responsibilities- Implement and maintain our QA strategy, aligning it with business objectives and customer needs.
- Monitor and report on quality metrics, identifying areas for improvement and implementing corrective actions.
- Develop and maintain effective working relationships with internal and external stakeholders, including customers, colleagues, and partners.
- Design, develop, and implement scalable and automated quality assurance tools to measure Voice/Non-voice quality, language skills, etc.
- A minimum of [X] years of experience in a similar role, preferably with a proven track record of delivering high-quality results.
- Fluency in English and Portuguese, with Spanish being an asset.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- A highly motivated and proactive individual who is passionate about quality and customer satisfaction.
- A competitive salary and benefits package.
- The opportunity to work with a talented and diverse team, contributing to a dynamic and fast-paced environment.
- Ongoing training and professional development opportunities to enhance your skills and knowledge.
