Empregos atuais relacionados a Reservations Coordinator - São Paulo, São Paulo - Accor Hotels

  • Reservations Coordinator

    Há 1 mês

    São Paulo, São Paulo, Brasil Essentialist Tempo inteiro

    About EssentialistEssentialist is a members-only travel service with a presence in key destinations worldwide. Our mission is to revolutionize the way discerning travelers experience the world. We collaborate with local experts to uncover unique gems and connect our members to the people and places that make each destination special.About the RoleWe are...

  • Customer Experience Coordinator

    2 semanas atrás

    São Paulo, São Paulo, Brasil Rosewood Hotel Group Tempo inteiro

    Overview:We are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at Rosewood Hotel Group. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of extraordinary.About the Role:This is a full-time permanent position that requires a high level...

  • Sales Coordinator

    4 semanas atrás

    São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Job Title: Sales CoordinatorJob Description:As a Sales Coordinator at Accor Hotels, you will play a vital role in responding to and tracking sales and conferences inquiries. You will work closely with the Sales Managers to create proposals, estimates, and contracts that meet the individual needs of our clients.Key Responsibilities:Manage and track incoming...

  • Global Servicing Operations Coordinator

    4 semanas atrás

    São Paulo, São Paulo, Brasil The Leading Hotels of the World Tempo inteiro

    Are you passionate about delivering exceptional customer experiences in the hospitality industry? As a Global Servicing Operations Coordinator, you will play a vital role in supporting our Global Servicing team by fulfilling customer service requests.This is a full-time position, located in a hybrid environment. As a key member of our team, you will be...

  • Sales Coordinator

    4 semanas atrás

    São Paulo, Brasil Accor Hotels Tempo inteiro

    Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining...

  • Operations Coordinator, Global Servicing

    5 meses atrás

    São Paulo, Brasil The Leading Hotels of the World Tempo inteiro

    Are you passionate about Customer Service with a keen interest in the hospitality industry? As Operations Coordinator, Global Servicing you will focus on fulfilling customer service requests in support of the Global Servicing team.  This is a full-time position, located in Sao Paolo, Brazil (hybrid).  Key Goals & Objectives:  Provide administrative...

  • Consultor Eventos

    5 meses atrás

    Sao Paulo, Brasil BCD Tempo inteiro

    **Make your Move!** We are proud to give our team members ownership over the direction and speed in which they grow - and we are so glad you are interested in continuing to grow with us internally with this opportunity. **Core Responsibility 1: Airline Reservations** - Make airline reservations using GDS system - Issue airline tickets, voids, refunds, and...

Reservations Coordinator

Há 1 mês

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Summary:

As a Reservations Executive at Accor Hotels, you will be responsible for handling guest inquiries, processing bookings, and ensuring a seamless reservation experience for our guests. Your exceptional communication skills and attention to detail will contribute to the overall success and reputation of our hotel.

Key Responsibilities:

Guest Communication:
  • Respond promptly and professionally to guest inquiries via phone, email, and online channels, providing accurate information about room availability, rates, and hotel amenities.
  • Assist guests in making reservations, modifying existing bookings, and answering questions related to their stay.

Reservation Management:
  • Utilize the hotel's reservation system to input and update guest information, room preferences, and special requests.
  • Monitor room availability and manage inventory to maximize occupancy and revenue potential.
  • Coordinate with other departments, such as Front Office and Housekeeping, to ensure smooth check-in and check-out processes for guests.

Sales and Upselling:
  • Promote hotel services, packages, and special offers to guests during the reservation process, maximizing revenue opportunities.
  • Identify opportunities for upselling room upgrades and additional amenities to enhance the guest experience and increase revenue.

Administrative Tasks:
  • Maintain accurate records of reservations, cancellations, and guest interactions in the reservation system.
  • Generate reports and analyze reservation data to identify trends, opportunities, and areas for improvement.
  • Assist with administrative tasks as needed, including filing, photocopying, and organizing reservation documents.

Customer Service Excellence:
  • Demonstrate a commitment to providing exceptional service to every guest, exceeding their expectations and building rapport to foster loyalty.
  • Handle guest complaints and concerns effectively, escalating issues to management when necessary to ensure resolution and guest satisfaction.

Requirements:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • Previous experience in reservations, front office, or customer service roles in the hospitality industry preferred.
  • Excellent communication skills, both verbal and written, with fluency in English. Additional language proficiency is a plus.
  • Strong attention to detail and organizational skills, with the ability to multitask in a fast-paced environment.
  • Proficiency in computer systems and reservation software, with the ability to learn and adapt to new technology quickly.
  • Positive attitude, team-oriented mindset, and willingness to go above and beyond to meet guest needs.

Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.