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Job Summary
We are seeking a highly motivated and detail-oriented SAP iXp Intern to join our Product Support team in São Leopoldo, RS- Brazil. As an intern, you will play a key role in supporting our customers with monitoring of incoming incidents, queue management, and other activities.
Key Responsibilities
- Support the team with monitoring of incoming incidents, queue management, and other activities.
- Enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services.
- Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters.
- Root Cause Analysis of reported incidents.
- Incident deflection (productizing knowledge, moderating forums, knowledge sharing, etc.).
- Participation in global projects around support processes, infrastructure requirements, and quality assurance.
- Report errors to Development.
- Provide consulting for customers on procedural issues and queries.
Requirements
- University students enrolled in Information Technology, Computer Science, Engineering, or related areas.
- Knowledge in Object Oriented Programming (Java, C++, ABAP/4, Python, Javascript, etc.) is desirable.
- Knowledge in SAP ERP Business Processes would be a benefit.
- Good customer focus and communication skills (oral/written).
- Problem solving/analytical skills.
- Advanced in English.
About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
