Senior Fraud Prevention Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil EBANX Tempo inteiro

At EBANX, we're on a mission to provide global access for everyone. As a Senior Fraud Prevention Specialist, you'll play a crucial role in detecting suspicious behaviors while preserving our merchants' approval rates.

The e-commerce transaction market has been growing exponentially, and with it, the concern of fraud. Our team is dedicated to staying ahead of the curve, and we're looking for someone with previous experience in Fraud Prevention and a customer-centric mentality.

Your responsibilities will include:

  • Acting in a customer-centric way for Enterprise Merchants;
  • Proactively monitoring chargeback KPIs and performance;
  • Following all chargeback activities flow (notification until dispute answer);
  • Identifying offenders, opportunities, and coming up with a strategy to address and fix it;
  • Contributing with disruptive ideas and insights that will benefit the business.

Main requirements for this position:

  • Knowledge about chargeback flow;
  • A constant need for self-development, with a comfort zone that makes you uncomfortable;
  • Familiarity with dashboard tools, such as Tableau;
  • Payment market knowledge and familiarity with major players in the credit card transactional flow;
  • Proficiency in SQL (joining tables, aggregation functions) for data analysis purposes;
  • Advanced to fluent English skills, as you'll be communicating with a multinational team;
  • Respect for all cultures and beliefs, with no prejudgment mindset.

What else would we like to see?

  • Statistical fundamentals and the ability to guide data analysis with hypothesis testing, backtesting rules, relative risk, etc.;
  • Great communication skills and a fast learning ability;
  • Knowledge about chargeback rates and card scheme programs;
  • Fluency in Spanish.

EBANX offers a range of benefits, including:

  • Spanish, English, and Portuguese classes;
  • Meal allowance;
  • Transportation voucher (if needed);
  • WAVES - Program of goals and results (variable compensation);
  • EBANX Play - Wellness (Gympass, e-Sports, SESC);
  • EBANX Education: financial support for undergraduate, graduate, and MBA programs;
  • EBANX Skills: budget for workshops and courses;
  • EBANX Flexible: Birthday Day Off;
  • Semi-flexible hours (8 hours a day - Monday to Friday);
  • EBANX Family: Daycare assistance, extended leave for caregivers, and support program for children and pregnant women;
  • EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers;
  • Life Insurance: 100% paid by EBANX;
  • Blue Club: Exclusive discount for ebankers in bakeries, restaurants, courses, electronics stores, and more.


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