Senior Benefits Administration Services Analyst | Experienced Professional

Há 6 dias


São Paulo, São Paulo, Brasil Conduent Business Services Tempo inteiro

Overview

At Conduent Business Services, we are committed to delivering exceptional services and solutions that make a difference in the lives of our clients and their customers. As a Senior Benefits Administration Services Analyst, you will be part of a team that helps Fortune 100 companies and governments create positive outcomes.

 

Salary Information

The estimated annual salary for this position is $85,000 - $110,000, depending on qualifications and location.

 

Job Description

This role involves working with our dedicated associates to deliver mission-critical services and solutions. You will have the opportunity to personally thrive, make a difference, and be part of a culture that values individuality.

 

Required Skills and Qualifications

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Performs technical-based activities.
  • Contributes to and manages projects.
  • Uses deductive reasoning to solve problems and make recommendations.
  • Interfaces with and influences key stakeholders.
  • Leverages previous knowledge and expertise to achieve results.
  • Ability to complete work self-guided.
  • College or university degree required.

 

Responsibilities

  • Reviews work performed by junior teams for accuracy and completeness.
  • Triage, researches, and responds to complex participant issues (eligibility, calculation errors, and service delivery).
  • Tracks and understands intermediate system issues to confirm adherence to requirements.
  • Evaluates existing processes and enhances/develops to improve service delivery.
  • Interfaces with external client contact to resolve complex benefit questions.
  • Acts as subject matter expert supporting change orders and other implementation projects.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

 

Requirements

  • Knowledge and experience in field.
  • Uses best practices and knowledge of business to improve products or services.
  • Solves complex problems and takes a new perspective on existing procedures.
  • Self-starter, requiring minimal guidance.
  • Acts as a resource for colleagues with less experience.


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