Diagnostic Technician

This role offers the opportunity to provide technical expertise in troubleshooting and resolving issues with various types of equipment. As part of the field service team, you will work closely with internal and external customers to identify and address their needs.

• Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on various types of equipment.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.

Requirements:

• Associate degree in a technical or related field such as biomedical, instrumentation, electrical engineering.
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Strong ability to effectively communicate sophisticated information and generate reports.
• Demonstrated ownership of Install Base management.
• Hold a current valid driver's license and good driving record over the last three years.

Benefits:

• Opportunity to work remotely from home.
• Flexible working arrangements.
• Enriching careers.

Other Information:

• Previous experience in advanced trouble shooting is desirable.
• Developing relationships with customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
• Advanced user level of English.