Senior Business Process Coordinator

Há 6 dias


São Paulo, São Paulo, Brasil Sap Se Tempo inteiro

Company Overview

SAP SE is a global leader in enterprise software, enabling companies to run better by simplifying business processes and giving people access to business insight.

About the Team

The Adoption Services Center (ASC) focuses on helping customers adopt their solutions. Our team provides 24x7 Service Desk activities, customer master data, reporting, and management of CAS processes, including Quality and Knowledge Management.

Job Description

We are seeking a Senior Business Process Coordinator to support our growing business. The successful candidate will work closely with our regional customer manager, delivery manager, process- and quality manager to enhance capacities in our Global Service Center & Quality Assurance team for ASC Cloud Application Services.

You will analyze tickets, define and report KPIs, and support in establishing, integrating, enforcing, improving, training, and standardizing processes along the customer lifecycle for a globally acting team.

The Role

In this role, you will be responsible for building up CAS contracts and maintaining further master data using your knowledge about CAS services combined with your system knowledge.

You will create awareness of global standards as well as initiate and track corrective actions in collaboration with topic owners to meet quality assurance and expectations.

KPI definition, tracking, and reporting are part of your tasks, as well as the definition and roll-out of standards.

You will execute internal and external user training (tools and processes).

Required Skills and Qualifications

To succeed in this role, you will need:

  • Solid related professional experience;
  • Analytical thinking, recognition and understanding of coherencies and dependencies;
  • Basic knowledge of SAP Software;
  • Process Management skills, especially ITIL/ITSM knowledge including Service Desk integration;
  • Experience in working with a ticket system;
  • Experience in data analyzing and reporting using xlsx and SAP Systems;
  • Fluency in Portuguese/Spanish and English language and the ability to work in global, multi-cultural teams;

Benefits

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Salary: $85,000 - $110,000 per year

Note

Successful candidates might be required to undergo a background verification with an external vendor.


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