Service Support Representative
2 semanas atrás
Job Overview
The role of a customer support agent is a dynamic and challenging position that requires excellent communication skills, problem-solving abilities, and a strong work ethic.
Key Responsibilities:
- Manage customer inquiries via phone and email, addressing concerns and providing solutions in a timely manner.
- Process customer orders over the phone, offering guidance and ensuring efficient order handling.
- Coordinate with suppliers to address delivery delays and ensure seamless product fulfillment.
- Communicate essential customer messages to key departments.
Required Skills and Qualifications:
- Proficiency in German (C1) and fluency in English (B2).
- At least 1 year of support experience.
- Excellent communication skills to handle customer complaints politely and professionally.
- Able to work independently and within teams.
- Attentive, persistent, and solution-oriented with a strong work ethic.
Benefits:
- 20+ vacation days and 2 sick leaves per month.
- Full remote work option.
- A professional team fostering continuous learning and development.
- Opportunity for career growth with a high promotion rate.
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