Specialista Tecnico Remoto

Há 3 dias


Rio de Janeiro, Rio de Janeiro, Brasil beBeeServizio Tempo inteiro R$6.000 - R$60.000
Operatore Service Desk

L'organizzazione internazionale sta assumendo 5 professionisti con l'obbligo di parlare e scrivere in italiano (C1/C2) e inglese (C1/C2). La posizione lavorativa sarà a tempo pieno per 36 ore settimanali.

Compiti principali
  1. Punto di contatto per utenti interni ed esterni via telefono, email e chat.
  2. Risoluzione dei problemi applicativi, browser e hardware in remoto mediante screen sharing.
  3. Reset ID, risoluzione dei problemi email e browser; utilizzo della Knowledge Base e SOP, registrazione dei ticket.
  4. Escalation secondo processo e assegnazione priorità.
  5. Raggiungimento degli SLA di risoluzione, qualità e produttività.
Requisiti Obbligatori
  • Italiano: C1-C2 (parlato e scritto).
  • Inglese: C1-C2 (parlato e scritto).
  • 1-2 anni di esperienza in supporto clienti/tecnico (help desk/contact center).
  • Possibilità di fatturare come libero professionista.
  • Postazione domestica stabile con velocità di connessione pari o superiore a 20 Mbps, headset con cavo e PC dedicato.

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