Senior Business Analyst

4 semanas atrás

São Paulo, São Paulo, Brasil SkySys Tempo inteiro
Job Title: Sr. Customer Facing Business Analyst

Job Summary:

We are seeking a highly skilled Sr. Customer Facing Business Analyst to join our team at SkySys. As a key member of our organization, you will be responsible for supporting our Clients Media Services business relations and customer success by participating in a functional and technical capacity across all phases of the software development life cycle.

Key Responsibilities:

  • Develops understanding of customer needs and applies it in researching solutions.
  • Participates in clarification, rationalization, and documentation of project requests.
  • Participates in preparation of use cases, user flows, data models, and other documents.
  • Analyzes and documents relevant business processes.
  • Conducts interviews with customers to define functional requirements.
  • Serves as intermediary between technical and non-technical teams to ensure items meet business needs.
  • Leads and/or participates during detailed design and/or configuration.
  • Participates in the software selection process, where applicable.
  • Participates in integration testing, including creation of test plans, test cases, and documentation of results.
  • Facilitates and/or conducts user acceptance testing.
  • Assists in the preparation of end-user documentation, training materials, curriculum, and schedule.
  • Conducts training, including train-the-trainer, one-on-one, and classroom-style training.
  • Provides first-line post-implementation support to users regarding functional issues.
  • Participates in change management activities.

Requirements:

  • Hands-on experience in media asset management platforms, use cases, and metadata workflows.
  • Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional and technical audiences.
  • Strong analytical skills, including translation of business problems into actionable technical requirements and user stories.
  • Strong hands-on experience with SDLC methodologies such as Agile Scrum and Kanban.
  • Expertise in business stakeholder engagement and relationship management.
  • Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end-to-end workflows.
  • Applies business-thinking and follows a user-oriented approach to ensure that expected functionality is delivered, optimal usability, and ergonomics.
  • Makes functional decisions related to core and new functions and features.
  • Gains understanding of customer's workflows and how systems are used in support of their workflows.
  • Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds.
  • Supports multiple business divisions in a functional capacity across all project phases.
  • Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results.
  • Communicates plans, status, and issues to business stakeholders and technology management regularly.
  • Self-driven with ability to adapt quickly to a constantly changing environment.
  • Ability to self-prioritize based on constantly changing needs ranging across projects and support initiatives.
  • Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies.
  • Knowledge of audio video encoding and metadata standards and taxonomy is a plus.
  • Hands-on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc. is a bonus.

What We Offer:

At SkySys, we offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.

How to Apply:

If you are a motivated and experienced Sr. Customer Facing Business Analyst looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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