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Cloud Support Manager

3 semanas atrás

Buenos Aires Espírito Santo Brazil beBee Careers Tempo inteiro

Cloud Support Manager

We are seeking experienced professionals to lead our Cloud Support Group and Devices Support Group.

The role involves:

  1. Managing a support team, including skills development and performance management.
  2. Operational control, shift scheduling, and accountability for key performance indicators (KPIs).
  3. Responding to customer cases within service level agreements (SLAs) and professionally.
  4. Acting as the escalation contact for customers.
  5. Ensuring customer satisfaction.
  6. Contributing to the support knowledge base.
  7. Continuously improving team processes and support delivery.
  8. Hiring, developing, and training support staff.
  9. Collaborating with leadership on growth and transformation initiatives.

We seek candidates with:

  • Extensive experience with Linux command-line interface (CLI) and operating systems.
  • Leadership and team management expertise.
  • Ability to work under pressure with a strong focus on customer satisfaction.
  • Fluency in English and preferably another language.
  • Excellent communication skills.
  • Knowledge of Linux Desktop, OpenStack, Public Cloud, or Virtualization.
  • Contribution to open source projects.
  • Software development expertise.
  • Experience in support organizations.
  • Hands-on experience with cloud platforms.

We offer:

  • A flexible work environment with regular team sprints.
  • A personal learning and development budget.
  • Annual compensation review and performance-based bonuses.
  • Additional benefits reflecting our values, including holiday leave, parental leave, Employee Assistance Programme, travel opportunities, and more.