IT Support Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Heidrick & Struggles Tempo inteiro
About the Role

Heidrick & Struggles is a global leadership advisory and on-demand talent solutions provider.

We are seeking an experienced IT Service Delivery Analyst to join our team. The successful candidate will work closely with our clients to develop future-ready leaders and organizations.

Responsibilities
  1. Technical Support: Provide technical support to Heidrick & Struggles' users, troubleshooting and resolving hardware and software issues.
  2. Process Documentation: Develop and maintain clear process documentation to ensure efficient and effective support.
  3. Escalation Point: Serve as the primary escalation point for specialized issues, collaborating with internal IT staff to resolve complex technical challenges.
  4. Communication: Act as a liaison between end-users and engineering and infrastructure teams, ensuring a positive user experience.
  5. Project Participation: Participate in IT projects, such as hardware rollouts, software deployments, and office relocations.
Requirements
  • Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 3+ years of experience in IT support, with at least 2 years in a Level 2 or similar role.
  • Skills: Strong technical skills in troubleshooting and supporting Windows and macOS operating systems, experience with Active Directory, Microsoft 365, Cloud technologies, VPN, and remote access tools.
Preferred Qualifications
  • IT Certifications: CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
  • Networking: Engage in internal networking to enhance IT support and service delivery.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities.



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