Cloud Infrastructure Specialist

Há 2 dias

São Bernardo do Campo, São Paulo, Brasil beBeeCustomerFocus Tempo inteiro US$120.000 - US$150.000
Job Title: Cloud Infrastructure Specialist

We are seeking a skilled Cloud Infrastructure Specialist to join our team. In this role, you will play a critical part in ensuring the reliability and scalability of our cloud-based infrastructure.

  • Shift: Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call
About the Role

The ideal candidate will have experience managing alerts daily, checking systems, and escalating issues as needed. You will be part of a team that provides 24×7 on-call support for critical SaaS events.

Key Responsibilities
  • Infrastructure Management:
  • Manage alerts daily, check systems, and escalate issues as needed
  • Be part of a team that provides 24×7 on-call support for critical SaaS events
  • Document issues and remediation steps
  • Proactively create appropriate monitors in the EKS/K8S ecosystem
  • Deploy to EKS/K8s cluster using Terraform and Helm
  • Learn and maintain existing infrastructure running under Docker Swarm
  • Improve existing infrastructure health by implementing checks and scripts to correct known issues
  • Maintain and develop deployment code
  • Automate manual tasks
  • Implement/integrate new technologies in our Cloud Infrastructure
  • Collaborate with other teams and departments to provide the highest level of support and assistance
  • Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes
  • Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers
  • Perform RCA and take necessary corrective actions to prevent the recurrence of issues
  • Create and assign alert-related actions to the appropriate team after the investigation
  • Handle support requests for environment-specific actions
  • Identify and provide automation requirements to improve RCA
What We Offer

We offer a competitive compensation package, opportunities for growth and development, and a collaborative work environment.

Requirements
  • Experience with cloud infrastructure management
  • Strong problem-solving skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment
  • Highly organized and detail-oriented

Please note that the job title has been modified to reflect the core responsibilities of the position.

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