Operations Specialist, Ratings Operations
2 semanas atrás
Job Summary: We are seeking a highly skilled Operations Specialist, Ratings Operations to join our team. As a key member of our Ratings Operations team, you will play a critical role in enabling the effective and efficient operations of global Ratings processes.
Key Responsibilities:
- Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs.
- Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs.
- Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work.
- Guide analysts and other business partners through the ratings process and support change management of improvement efforts.
- Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision.
- Understand key metrics to support the management and improvement efforts of ROS.
- Understand the role of Ratings Operations and its alignment with other functions within S&P.
Requirements:
- Bachelor's degree required.
- One year minimum experience in an office setting or client-facing role.
- Comprehensive English communication skills (Intermediate level reading, speaking, and writing).
- Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service.
- Ability to work effectively in a team-oriented, global environment with various business partners.
- Well-organized with great attention to detail.
- Ability to multitask and stay poised in a fast-paced, high-pressure environment while also ensuring the highest quality output.
- Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution.
- Must possess strong prioritization and influencing skills, experience in leading projects highly valued.
About S&P Global:
S&P Global is a leading provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. We help organizations navigate the economic landscape and make informed decisions.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for operations and customer service, please submit your application. We look forward to hearing from you
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