Senior Cloud Platform Database Administrator
1 semana atrás
Guidewire Software, Inc. is seeking a skilled Cloud Platform Database Administrator to join our dynamic team. As a key member of our Platform Support team, you will be responsible for providing top-notch support for our customers in both Guidewire Cloud and on-premise environments.
Responsibilities:- Function as the primary contact for database-related requests and issues.
- Resolve cases in a timely and efficient manner, ensuring customer satisfaction.
- Provide support for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server production and non-production databases.
- Perform tuning, troubleshooting, and production support for database environments in multi-AZ AWS environments.
- Document and maintain technical articles, including troubleshooting guides and knowledge base articles.
- Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
- Assist in daily administration activities, including setup, configuration, and monitoring of databases.
- Monitor and work with Salesforce ticket queue for schema changes, security changes, and refreshing non-production databases.
- Collaborate with application development and support teams on process bottlenecks and provide database tuning for optimal performance.
- Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.
- Assist support staff in troubleshooting SQL and other database errors.
- Report weekly to management about abnormalities and critical issues, providing root cause analysis and recommendations.
- Bachelor's Degree in Computer Science or a related STEM field, or equivalent experience.
- 5+ years' experience in database administration.
- 3+ years' experience in PostgreSQL, Oracle RDS, and SQL.
- Hands-on experience with AWS (EC2, S3, EBS, IAM, and RDS).
- Highly proficient in one or more RDBMS technologies: MS SQL Server, AWS RDS/Aurora MySQL, AWS RDS/Aurora PostgreSQL, AWS RDS Oracle.
- Working knowledge of one or more database high availability scenarios.
- Knowledge of data replication tools.
- Unix/Linux general administration skills and/or bash/python/powershell scripting knowledge of ANSI SQL Language.
- Strong analytical, communication, and quality control skills.
- Ability to manage multiple tasks with different deadlines.
- Detail-oriented, self-motivated, and uses sound judgment.
- Team player with a desire to learn and improve skills.
- Competitive market salary.
- Bonus.
- Healthcare benefits.
- Annual wellness reimbursement.
- 16 weeks paid maternity and paternity leave.
- 2 paid days volunteering in the community.
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