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Customer Retention Specialist

Há 1 mês

São Paulo, São Paulo, Brasil Mitel Networks Tempo inteiro

Job Summary: We are seeking a highly motivated and results-driven Customer Retention Specialist to join our team at Mitel Networks. As a key member of our sales team, you will be responsible for proactively working with assigned accounts to retain revenue and identify opportunities to expand relationships.

Key Responsibilities:

  • Lead the renewal process and ensure timely closure of renewals
  • Meet or exceed renewals and retention targets
  • Work cross-functionally with Sales Representatives and Customer Lifecycle Managers to develop renewals strategy and plans
  • Create partner demonstrations and presentations, quotes/proposals, and year-end reviews as needed
  • Develop in-depth knowledge of products and services, as well as stay informed of product line and trends that may impact client business activities
  • Manage opportunities in Salesforce from start to finish

Requirements:

  • Bachelor's degree
  • 5+ years of experience in customer service, sales, or sales support
  • English language skills (B2 or higher)
  • Willingness to work on shifts
  • Strong collaboration and relational skills
  • Effective communicator, strong interpersonal and collaboration skills
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
  • Must be detail-oriented, organized, ethical, responsible, and self-motivated

Preferred Skills:

  • Salesforce CRM experience
  • Communication technology knowledge is considered a strong advantage

Mitel Networks is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers, and for our future. We value different perspectives, skills, and experiences and welcome applications from all sections of the community.