Market Onboarding Expert

3 semanas atrás


Brasil Factorial HR Tempo inteiro

Role Overview:

We are seeking a skilled Market Onboarding Expert to join our team at Factorial HR. As part of our company management software, you will be responsible for onboarding new clients and ensuring they get the most out of our platform.

About the Role:

In this position, you will work closely with our clients to understand their needs and provide customized solutions to meet their goals. Your main responsibilities will include:

  1. Onboarding new clients through video calls and emails until they fully implement Factorial in their organization.
  2. Providing a consultative approach to ensure a seamless experience setting up their accounts.
  3. Understanding client problems and gathering feedback to improve our product.
  4. Sharing improvement points to create an exceptional customer journey.

Your Profile:

To succeed in this role, you will need:

  • A proactive mindset to find innovative ways to activate accounts and deliver an excellent customer experience.
  • The ability to quickly become an expert on our software and stay up-to-date with product updates.
  • A problem-solving mindset to propose alternative solutions and workarounds for unexpected client requests.
  • A good analytical sense to understand market specifics and translate that knowledge into actionable insights for our Product team.
  • Native-level Italian language skills.
  • Prior experience as an Onboarding Specialist or Implementation owner is a plus, as well as knowledge of Human Resources.

About Us:

Factorial HR is a fast-growing startup founded in 2016. Our mission is to automate HR workflows, centralize people data, and help businesses make better decisions. We serve thousands of customers worldwide across industries and have a diverse team of over 1000 people in multiple offices.

Benefits:

  • Salary: $60,000 - $80,000 per year
  • Flexible schedules, pet-friendly environment, and no dress code
  • Language classes and private health insurance
  • Cash flow benefits and healthy life perks

Why Join Us:

We're a super diverse and multicultural team that's passionate about making a difference in the HR industry. If you're looking for a challenging role with opportunities for growth and development, we encourage you to apply.



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