HR Specialist LATAM Expert
3 semanas atrás
About NCR
NCR Corporation (NYSE: NCR) is a leader in technology transformation, connection, and execution for banks, stores, and self-service restaurants worldwide. Headquartered in Atlanta, Georgia, NCR has 38,000 employees globally.
Key Roles and Responsibilities:
- Respond to inquiries regarding HR policy and procedure, the HR Portal, and HR self-service forms associated with particular HR transactions.
- Interact directly with managers, employees, and other HR staff.
- Accept requests for assistance over the telephone, via email, via live chat, and through web forms, working directly with employees to resolve recurring or standard HR-related concerns.
- Ensure regional processes are aligned with the HR model and structure, maximizing efficiency through the use of HR portal technology, HR Central, and subject matter experts.
- Key HR Projects and Initiatives: Participate in and assist the direction of various projects, providing oversight and/or coordination of key projects within the HR team.
- HR Service Delivery Education & Training: Train new talent and educate current talent relative to ongoing upgrades and changes, including developing accurate and updated documentation.
- Provides language support for policies, procedures, and transactions in the NAMER and LATAM region with principal support for Brazil.
- Handles health and safety tasks for Brazil.
- Manages transactions for HR Purchasing, which includes generating and monitoring purchase orders and invoice processing.
- Gathers information and records data in HR tools.
- Monitors transaction status and escalates transactions, as necessary.
- Provides feedback regarding the accuracy of internal knowledge articles and other customer contact tools.
- Prepares error-free written communication, including emails and letters.
- Escalates appropriate actions to other parties.
- Follows up with employees to ensure completion of tasks within specified performance parameters.
- Generates daily and weekly incident reporting, translates/create documents, as necessary.
- Translates/create documents, as necessary.
- Provides HR, Payroll, Benefits support at a generalist level.
- Employees Data: Guarantees that employees keep their personal data updated in Workday.
- Personnel files: Keeps the documents filed and in order.
- Gathers documentation to support labor claims.
- Supports local events for HR Programs.
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