Senior IT Services Manager

Há 4 dias

Barueri, São Paulo, Brasil beBeeITSpecialist Tempo inteiro R$1.572.000 - R$2.166.000

We are seeking a skilled IT professional to fill a challenging role in our organization. The ideal candidate will have experience in implementing and transitioning new or changed IT services, ensuring smooth operations and coordination with stakeholders.

Key Responsibilities
  • Implementation and Transition: Execute and manage the implementation of new or changed IT services, ensuring smooth transition into operations and adherence to defined standards and timelines.
  • Operations Management: Manage daily operational activities, ensuring stable, secure, and efficient running of the assigned IT service(s), proactively resolving issues and optimizing operational processes.
  • Continuous Improvement: Identify, recommend, and implement improvements to enhance service quality, reliability, and efficiency.
  • Knowledge Management and Documentation: Ensure comprehensive, accurate, and up-to-date documentation of service processes, configurations, and relevant knowledge articles.
  • Project Management: Execute tasks and responsibilities within service-related projects, ensuring effective project delivery and alignment with project goals.

Requirements:

  • A strong understanding of IT front-end services, processes, and tools.
  • Fluent English language skills.
  • A bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience combined with several years of relevant work experience.
  • 5+ years of experience in managing or supporting service desk activities, workplace life cycle, client configuration, mobile device, and/or client access & policy services.
  • Proficiency in ITIL processes.

This is an equal opportunity employer committed to diversity and inclusion.

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