Cloud Security Advocate

2 semanas atrás


São Paulo, São Paulo, Brasil Netskope Tempo inteiro
About Netskope

Netskope is a leading cloud security company that provides a comprehensive security platform to protect data and users in the cloud. Our mission is to redefine cloud, network, and data security.

About the Role

We are seeking a highly skilled Customer Success Manager to join our team. As a CSM, you will be responsible for partnering with our most strategic customers to drive adoption and value realization of our Netskope Security Cloud platform. You will work closely with customers to understand their business goals, cybersecurity strategy, and risk posture, and develop a value realization plan to help them navigate their adoption and operationalization journey.

Key Responsibilities
  1. Develop and execute value realization plans to drive customer adoption and expansion of the Netskope Security Cloud platform.
  2. Partner with customers to understand their current situation and desired business outcomes, and provide thought leadership and best practices to help them achieve their goals.
  3. Work closely with the Netskope organization to advocate for customers and ensure a joined-up experience across all aspects of the customer relationship.
  4. Monitor key performance metrics such as customer satisfaction, referencability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
  5. Identify root causes of customer dissatisfaction or blockers to adoption, and work with the extended Netskope account team to formulate and implement corrective action plans.
Requirements
  • 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
  • Customer-centric and proactive team player with a strong appreciation of the factors involved in defining and implementing security strategies.
  • Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
  • Experience of building business-aligned cloud and cybersecurity programs.
  • Able to thrive in a fast-paced start-up environment.
Desirable
  • Domain knowledge in the areas of data protection, security operations, threat, risk, or identity management.
  • Strong appreciation of technology in the cloud operations and cybersecurity space, particularly in hybrid or cloud environments.
  • Ability to travel 5-10%.
Education

Bachelor's degree or equivalent experience.



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