Driving Client Growth Specialist

Há 6 dias

Curitiba, Paraná, Brasil beBeeSuccess Tempo inteiro R$80.000 - R$160.000
Customer Success Role Overview

This is a key position within our organization, focused on building strong relationships with clients and driving their success.

Key Responsibilities:

  • To establish trust with assigned customers and work towards achieving overall customer growth and health.
  • Act as the primary point of contact for all SaaS matters to maximize SaaS product adoption and platform usage.
  • Cross-functional resource coordination to fulfill customer requirements.
  • Serving as the voice of the customer back to our Product SaaS organization, communicating trending customer feedback and ideas.
  • Fostering faster return on investment on Infobip SaaS solutions for customers.
  • Delivering SaaS product demonstrations for customers and onboard additional users and business units.
  • Maintaining proactive resolution of SaaS health risks of assigned accounts.
  • Promoting high customer satisfaction and ensuring customers act as Infobip advocates.
  • In partnership with internal cross-functional teams, leveraging relationship with the customer to identify and acquire SaaS cross-sell opportunities.

Requirements:

  • Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree.
  • Minimum 5 years of experience in B2B Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development.
  • Customer retention and growth experience.
  • Experience in Dealing & Presenting to C-Level.
  • Understanding of Customer Journey.
  • Customer satisfaction oriented.
  • Exceptional professional communication skills.
  • Strong administration, analytical and organizational skills.
  • Strong networking & relationship building skills.

Benefits:

  • Opportunities for career advancement.
  • A dynamic and innovative work environment.
  • A competitive compensation package.

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