Senior IT Business Consultant

Há 2 dias


São Paulo, São Paulo, Brasil ITTConnect Tempo inteiro

About the Role

ITTConnect is seeking a seasoned Senior IT Business Consultant with extensive experience in the PEGA platform to work remotely for a client in the US. This is a long-term position with a global leader in consulting, digital transformation, technology, and engineering services present in nearly 50 countries.

The end client operates in the Telecom area (internet, cable TV). As a key member of our team, you will be responsible for leading and managing requirements gathering and analysis activities by working with internal stakeholders, developers, designers, QA analysts, etc.

Your Key Responsibilities:

  • Lead business requirements gathering and analysis activities, working closely with internal stakeholders, developers, designers, and QA analysts.
  • Elicit, capture, analyze, refine, articulate, and document business requirements, acceptance criteria, and software documentation via approved processes.
  • Balance business requirements with technical feasibility and sustainability.
  • Synthesize complex information into concise, readable, and unambiguous language.
  • Ensure excellent facilitation skills, have a technical background, project management experience managing multiple projects, and create and manage project plans.

Requirements and Qualifications:

  • A minimum of 12 years of IT experience.
  • Knowledge of one or more functional areas within PEGA (workflow, CRM, etc.).
  • Proven experience as a Business/Technical Analyst and/or Scrum Master.
  • Strong functional understanding of workflow tools.
  • Collaborate with stakeholders to gather detailed project requirements.
  • Create and manage epics, stories, and tasks in Jira.
  • Facilitate sprint planning using Jira's Agile boards.
  • Experience working with both onshore and offshore development and QA teams.
  • Experience in coordinating between clients and offshore teams, reviewing technical deliverables from offshore, and coordinating with the client.

Communication Skills: Excellent communication skills are essential for this role.

Industry Experience: Candidates with experience working on call center or customer care projects in the telecom sector will be preferred.

The estimated annual salary for this position is $120,000 - $180,000, depending on qualifications and experience. As a remote employee, you will work from anywhere in Brazil, enjoying a flexible work environment while contributing to the success of our client in the Telecom industry.


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