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Data Center Technician Senior
Há 1 mês
Job Summary
We are seeking a highly skilled Data Center Technician Senior to join our team at Microsoft. As a key member of our Cloud Operations & Innovation group, you will play a critical role in delivering the core infrastructure and foundational technologies for our online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
Responsibilities
- Decommission hardware for complex changes and/or systems with complex interactions, following standard procedures.
- Delegate hardware installation, deployment, and/or replacement work to technicians, providing expert guidance on preparing, staging, setting up, and performing startups and shutdowns.
- Ensure quality execution as defined by organizational standards, coordinating downtime, and keeping relevant stakeholders informed of work status to minimize downstream rework.
- Assist and provide guidance to technicians to complete challenging or complex tasks and escalate issues as needed.
- Verify security compliance for decommissions and process data-bearing devices for destruction.
- Maintain an awareness of Key Performance Indicators (KPIs) through dashboards and/or monthly performance discussions.
- Train and mentor technicians through on-the-job training and by providing direct guidance on specific tasks.
- Attend, conduct, or assist in conducting daily safety briefings, complete required safety training, and provide guidance to technicians to facilitate compliance with safety procedures.
Qualifications
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
- 2+ years' experience supporting IT equipment or related technology.
- Ability to work shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Preferred Qualifications
- Associate degree in computer science or other field and/or equivalent work experience.
- 3+ years' experience supporting IT equipment or related technology.
- 2+ years' experience working in a production, mission-critical 24x7x365 data center environment.
- Applicable certifications: ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-Specific Network Certifications.
About Microsoft
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Background Check Requirements
Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check.
