Airlines Customer Service Manager

2 meses atrás


São Paulo, São Paulo, Brasil TA Connections Tempo inteiro
Customer Service Manager for Airlines

At TA Connections, we are seeking a highly skilled and experienced Customer Service Manager to lead our customer service team in providing exceptional support to our crew and passengers. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Lead the customer service team in providing timely and effective support to customers
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with the operations team to ensure seamless customer service delivery
  • Monitor and analyze customer feedback to identify areas for improvement
  • Provide coaching and training to customer service team members to enhance their skills and knowledge
Requirements:
  • Minimum 3 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and analytical skills
  • Ability to adapt to changing priorities and deadlines
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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