Network Integration Specialist

2 semanas atrás

Brasil beBeeDeployment Tempo inteiro US$100.000 - US$150.000
Job Overview

RADCOM is a leading expert in automated service assurance solutions for telecom operators running 5G/4G networks.

The company empowers operators with the ability to navigate network complexity, save costs, and drive revenue growth, all while delivering exceptional customer experiences for subscribers.

The deployment engineer plays a crucial role in integrating and implementing RADCOM solutions within customers' virtual, physical, and cloud-based environments.

The engineer will be actively involved in various aspects of RADCOM solution integration and collaborate with multiple departments and functions within the organization.

The engineer will be viewed by the customer as the Subject Matter Expert for instantiating, configuring, administering, testing, and maintaining the RADCOM solution.

This includes deployment in dynamic versatile environments with cutting-edge technologies.

Key Responsibilities
  • Engage with customers' personnel handling lab integration, field deployment, and operation of RADCOM's system, as well as end users, to ensure optimal usability of the RADCOM solution and highest level of customer satisfaction.
  • Take an active role in deploying MOP planning, writing, testing, and execution.
  • Handle service requests and change requests; participate in tracking and certifying service tickets until resolution.
  • Support escalations and issue diagnosis.

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