IT Infrastructure Specialist

As an IT Infrastructure Specialist at Copeland, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your responsibilities will include planning and administration, IT infrastructure and support, and communication.

Key Responsibilities:

• Provide information and assist in IT budgeting and cost control

• Follow and implement Copeland policies regarding IT management, security, standards, and procedures

• Assist users with business proposal generation, regarding our standards and policies

IT Infrastructure & Support:

• Ensure optimum support for end-users at all times within agreed service levels

• Ensure that relevant IT documentation is maintained and up to date

• Support and maintain the IT Infrastructure security standards to be aligned with Copeland security policy and support systems and data access – to be handled in collaboration with Service Desk

• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning

• Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing

• Support and maintain the IT Infrastructure audit compliance

• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers, and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access, and required components), voice communication (local and remote)

• Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications, or Divisional Applications)

• Use the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationships with users and other sources of support and assistance

• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Requirements:

• College/University degree in a related field or experience may be considered in lieu of formal education

• Minimum of 2 years' experience within a general IT environment

• Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

Preferred Qualifications:

• Basic understanding of the IT Field: VMware ESXi / VCenter knowledge Windows Server // Cisco networking knowledge CITRIX; MS Remote Access

• Independently completes diverse tasks of the job and applies and improves knowledge and skill in: Language: English IP networking administration and services including DNS, DHCP Security & Compliance tools (Ivanti/LanDesk, WSUS, Symantec, FireEye) Active Directory, GPO & policy design and support

• Performs without assistance and is recognized as a specialist for: Language Spanish and English Microsoft Windows Operating Systems

Our Offer:

We recognize the importance of employee well-being and we know that in order to give your best, you must have flexible and competitive benefits to meet the physical, mental, financial, and social needs of you and your family. To this end, we offer group life insurance, medical and dental assistance, food vouchers, a pharmacy agreement, and an annual PPR. Our employees can also count on the support of a credit union and the Wellhub wellness program. We are a citizen company, which allows us to offer differentiated paid parental leave (maternal and paternal). In addition, concerned about your future, we also offer a Private Pension Plan.

At Copeland, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe that a diverse and inclusive work environment contributes to a rich exchange of ideas and diversity of thought, which encourages innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our things we value and our responsibility to make the world a better place. Learn more about our Culture and Values and about Diversity, Equity, and Inclusion at Copeland.

Our training programs and initiatives focus on end-to-end development, from onboarding to senior leadership. We offer a range of development opportunities, including face-to-face and virtual training, as well as mentoring programs.