SAP Basis Technical Expert

2 semanas atrás

São Paulo, São Paulo, Brasil Decision Group Tempo inteiro
Job Title: Gerente de Contas Sap

Job Description:

Decision Group is seeking a highly skilled SAP Basis Technical Expert to join our team. As a key member of our SAP Enterprise Cloud Services team, you will be responsible for providing technical expertise in SAP Basis area with a minimum of 5+ years of experience.

Key Responsibilities:

  • Technical Architecture and Landscape issues/queries guidance to end customers
  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributes to onboarding/transferring customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement
  • Contributes to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime

Requirements:

  • Technical expertise in SAP Basis area with minimum of 5+ years of experience
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management)
  • Good understanding & hands-on experience required in S/4 HANA Application & HANA database
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed

About Us:

Decision Group is a leading provider of consulting services in the technology sector. We are committed to delivering high-quality solutions to our clients and providing a collaborative and supportive work environment for our employees.

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