Chief Operational Intelligence Architect

Lead Operational Intelligence Developer

We are seeking a highly experienced and dynamic professional to lead the development, maintenance, and enhancement of our Elastic & Observability Platform deployed across GCP and Elastic Cloud.

• Oversee the availability, functionality, performance, and security of observability and search platforms to exceed business SLAs.
• Provide technical leadership during complex incidents and escalate resolutions promptly during on-call periods.
• Develop and maintain comprehensive platform documentation, standard operating procedures, and knowledge-sharing resources.
• Collaborate with cross-functional teams, stakeholders, and vendors to oversee operational requirements, drive strategic initiatives, and manage installations, troubleshooting, and upgrades.
• Lead the enhancement of platform features and self-service capabilities, including advanced Elastic Synthetics and chargeback automation.
• Architect and implement proof-of-concepts for platform innovation, such as AI-driven observability, advanced data processing models, or Kubernetes-based platform migration.
• Supervise the building, deployment, and maintenance of Elastic clusters using Infrastructure-as-Code (IaC) tools like Terraform and Ansible, while mentoring team members on best practices.
• Oversee platform lifecycle management activities, including component upgrades, capacity planning, cost optimization, and evolving compliance requirements.
• Continuously assess and fine-tune ELK stack performance, including ingestion, indexing, and query optimization for large-scale environments.
• Establish and enhance comprehensive alerting and incident management workflows, integrating sophisticated monitoring tools such as Kibana Rules, Watchers, and PagerDuty.
• Supervise the ingestion, enrichment, backup, and restoration of large-scale platform data while optimizing data workflows.
• Lead and plan critical operational events such as SSL certificate rotations, cluster migrations, or scalability optimization projects.

• 5+ years of experience in Operational Intelligence, with a proven track record of leadership and technical expertise in managing large-scale observability platforms.
• Demonstrated ability to architect and manage Elastic clusters in complex, multi-cloud environments.
• In-depth knowledge of Elastic Stack components, including advanced configurations of Elasticsearch, Kibana, and Logstash.
• Advanced proficiency in Infrastructure-as-Code (IaC) tools like Terraform and Ansible, with demonstrated flexibility in adapting other tools like Jenkins CI or GitOps frameworks.
• Advanced Python scripting skills for automation, data processing, and extending platform interoperability.
• Deep understanding of incident management frameworks and workflows with tools like PagerDuty, Uptrends, and other enterprise monitoring solutions.
• Proven expertise in troubleshooting and resolving complex platform challenges under tight SLAs.
• Strong capability in managing and scaling fault-tolerant platforms while ensuring performance, security, and compliance across large distributed systems.
• Demonstrated ability to mentor and grow team members, manage priorities, and act as a bridge between technical and non-technical teams.
• Excellent command of English (B2+ level), both written and spoken, with a strong emphasis on technical communication skills.

• International projects with top brands.
• Work with global teams of highly skilled, diverse peers.
• Paid time off and sick leave.
• Upskilling, reskilling and certification courses.
• Unlimited access to the LinkedIn Learning library and 22,000+ courses.
• Global career opportunities.
• Volunteer and community involvement opportunities.
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn.