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Technical Customer Support Leader
2 semanas atrás
Palo Alto Networks is a cybersecurity company that protects the digital way of life. We are looking for an experienced professional to lead our LATAM team in delivering high touch services across our security platform.
- Leadership: Manage a global service team delivering complex, multi-product services engagements.
- People Management: Set annual performance objectives and ensure performance management processes are adhered to.
- Thought Leadership: Inspire the team to act as customers' trusted technical advisors.
- Team Building: Hire, train, and onboard service delivery leaders consistent with corporate values.
- Strategy: Establish services delivery strategies and partner with account teams on adoption processes.
- Results Leadership: Drive the team to deliver goals and objectives as planned.
- Business Development: Help position services sales with account teams by identifying revenue opportunities.
As a seasoned leader, you will be responsible for managing the delivery of a global service team, setting annual performance objectives for the team, and providing continuous feedback to managers and individual contributors. You will inspire the team to act as customers' trusted technical advisors, build and scale the team by hiring, training, and onboarding service delivery leaders. Additionally, you will establish services delivery strategies and partner with account teams on adoption processes, drive the team to deliver goals and objectives as planned, and help position services sales with account teams by identifying revenue opportunities.
Responsibilities- Manage the delivery of a global service team.
- Set annual performance objectives for the team.
- Provide continuous feedback to managers and individual contributors.
- Inspire the team to act as customers' trusted technical advisors.
- Build and scale the team by hiring, training, and onboarding service delivery leaders.
- Establish services delivery strategies and partner with account teams on adoption processes.
- Drive the team to deliver goals and objectives as planned.
- Help position services sales with account teams by identifying revenue opportunities.
We are seeking a highly experienced and skilled professional with a strong background in cybersecurity and technical customer support. The ideal candidate will have at least 10 years of experience in cybersecurity and technical customer support, and 5+ years of senior leadership or managerial experience. Additionally, the candidate must have experience in partnering with account teams to drive successful platform adoption, and possess strong influence and negotiation skills.
Benefits- Competitive salary.
- Benefits package including health insurance, retirement plan, and paid time off.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
