Senior Collections Specialist
2 semanas atrás
About the Role:
We are seeking a highly skilled Senior Collections Specialist to join our team at The MBA Fund. As a Senior Collections Specialist, you will be responsible for overseeing both internal and external Collection Operations for global markets. This includes establishing repeatable and scalable standard operating procedures, working closely with internal Finance, Risk, Product, and Operational teams, and collaborating with external partners such as local Law firms, 3rd party Debt Recovery companies, and field services.
Key Responsibilities:
* Build out and oversee a team to handle collection processes at a rapidly growing international company, utilizing industry leading practices and success indicators
* Drive continual automation and measurement against critical collection metrics, operational goals, and key reporting
* Oversee the collection of outstanding credit to minimize losses and delinquencies without constraining growth
* Work cross-functionally with other finance, engineering, and in-country team members to create and implement collections policies and procedures that minimize credit loss
* Manage and Own Regional Collections Portfolio
* Accounts Reconciliation
* Preparing regular reports on collections efforts and report out to Sr. Leaders
* Manage the Vendor Outsourcing process. Includes Selection, Onboarding, Performance management and Due Diligence reviews
Requirements:
* Bachelor's degree or minimum of 5+ years Collections
* 5+ years experience collecting in the small business/commercial lending industry
* Collection agency management experience required
* Fluent in English & Spanish, The MBA Fund is a global company and English is the language we use internally to communicate between regions, Portuguese speaking ability a plus
* Ability to work accurately with strong analytical skills and an eye for detail
* Strong communication skills to support clients; negotiate, listen and comprehend client concerns
* Experience with consumer/corporate credit cards or related industries preferred
* Experience in high growth startups preferred
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