Onsite Voice Support Associate For Healthcare Account
4 semanas atrás
Are you a customer service enthusiast looking for a challenging role in a dynamic environment? Do you have a passion for delivering exceptional support to customers? We are seeking a highly motivated and skilled Onsite Voice Support Associate to join our team in Santa Rosa, Laguna.
Responsibilities:- Provide top-notch customer support via phone, email, or chat, ensuring that customers receive the best solutions for their needs.
- Respond to customer inquiries with active listening, identifying additional needs and support any upgrades in products and services.
- Open and maintain customer accounts and information, ensuring accurate and up-to-date records.
- Resolve technical issues with patience and understanding, providing clear explanations and solutions.
- Participate in company events, team activities, and continuous learning, staying up-to-date with the latest industry trends and best practices.
- 6 months or more of customer services experience.
- High school diploma or equivalent.
- Recognize, apply, and explain product or service knowledge.
- Willingness to work within Santa Rosa, Laguna.
- Supportive career and professional development.
- Inclusive culture and community-minded organization where giving back is encouraged.
- Global team of curious lifelong learners guided by our company values.
- Healthy benefits package based on your position, including PTO, tuition reimbursement, health and wellness incentives.
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