Compliance Content Specialist
Há 19 horas
We are a leading provider of security awareness training and simulated phishing platform, trusted by tens of thousands of organizations worldwide. Our mission is to help organizations manage the ongoing problem of social engineering by training employees to make smarter security decisions.
Job SummaryThe Content Specialist is a key contributor in supporting sales and customer success managers with compliance plus content library. This role involves conducting research, developing documentation, and providing support to revenue teams through email, phone, and video calls.
Responsibilities- Market Analysis: Perform quarterly analysis of compliance content and products related to compliance training to report to courseware and marketing teams.
- Content Review: Review new content each month and update recommended training content documentation for US and international clients.
- Best Practices: Review and communicate top used and rated modules as well as best practices for implementing large scale learning plans using KnowBe4's Compliance Plus content.
- Policies and Procedures: Make recommendations on policies and procedures.
- Customer Feedback: Review quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps.
- Training and Guidance: Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content.
- Global Compliance: Think globally and stay attuned with compliance law updates, and cultural expectations of content globally as well as translations available for customers.
- Process Improvement: Contribute to continual improvement of our processes, quality and efficiency as we grow.
- Internal Training: Provide direction and recommendations for internal compliance training initiatives.
- Marketing Materials: Review marketing materials and provide direction and recommendations for content and copy.
- Procedure Maintenance: Consult on processes and procedures related to maintenance of compliance content to help ensure it is up-to-date with current law.
- Bachelor's Degree: Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience.
- Excellent Communication Skills: Excellent communication skills - both written and verbal and visual.
- Experience in Compliance Training: Experience with compliance training a plus.
- Experience in Compliance Department: Experience working in a compliance department a plus.
- Documentation Development: Experience with development and updating documentation.
- Learning Plans: Experience advising clients on learning plans.
- Translations: Experience with translations a plus.
- Project Management Software: Experience with project management software.
- Gmail and Google Docs: Experience with Gmail and Google Docs.
- MS Office: Experience with MS Office (Word and Excel).
- Web Browsers: Experience with web browsers (Chrome, Internet Explorer, etc.).
- Fluent in English and Spanish: Strong verbal and written communications. Fluent in Spanish and English.
- Time Management: Excellent time management and organization skills.
- Active Listening: Strong active listening skills.
- Customer Service: Excellent customer service and needs analysis skills.
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