Senior IT Support Engineer

Há 7 horas

Alagoas, Brasil beBeeTechnical Tempo inteiro US$80.000 - US$120.000
Job Opportunity

We are seeking an experienced Technical Support Specialist to fill a key role in our organization. The ideal candidate will have a strong passion for technology and complex problem resolution, with excellent communication skills and the ability to think critically.

The role involves providing expert-level technical support for software applications, troubleshooting issues and isolating root causes. You will also be responsible for guiding customers in navigating the platform and its various modules, as well as applying solution engineering principles to design and recommend tailored configurations, integrations, and optimizations that meet customer needs.

Key Responsibilities:
  • Provide technical support for software applications, troubleshooting issues and isolating root causes.
  • Guide customers in navigating the platform and its various modules.
  • Apply solution engineering principles to design and recommend tailored configurations, integrations, and optimizations.
  • Collaborate with internal teams to escalate and resolve complex technical issues.

The successful candidate will have at least 5 years of experience in Customer Support/Technical Support roles, with a Bachelor's degree in Computer Science, Information Technology, or equivalent. Fluency in English is required, with strong problem-solving skills and excellent technical writing skills.

Bonus skills include previous experience with CRM systems, experience with SAML-based SSO and identity management solutions, and Customer Success experience.

Requirements:
  • At least 5 years of experience in Customer Support/Technical Support roles.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent.
  • Fluent in English (spoken and written).
  • Strong problem-solving skills with deep investigative and analytical abilities.
  • Excellent technical writing skills with experience creating clear, concise documentation and knowledge base articles.

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