Global Business Process Implementation Specialist

Há 18 horas


São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

We are seeking a highly skilled Global Business Process Implementation Specialist to join our team in Consulting and Professional Services. In this role, you will be responsible for handling configuration changes, implementing, configuring, and consulting on SAP Concur products and services.

About the Job
  • This position offers an estimated salary of $80,000 - 120,000 USD per year, depending on experience and qualifications.

In your role as a Global Business Process Implementation Specialist, you will manage high project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success. You will develop relationships and work well across groups, teams, and organizational boundaries, and need to have a deep knowledge of the travel market and TMC routines.

Responsibilities
  • Drive Customer Success:
    • Provide consultancy on customer's solution within the scope of SAP Concur products and services purchased by the customer;
    • Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
    • Have an understanding of best practice configurations and ability to provide recommendations;
    • Contribute to team achievement of key performance and metric indicators.
  • Build Relationships:
    • Build customer relationships to support high quality delivery and customer success;
    • Build relationships with peers in order to develop skills and contribute knowledge to the community.
  • Gain Expertise:
    • Continuously develop SAP Concur product, process, and system knowledge;
    • Manage deliverables and maintain data hygiene;
    • Pursue opportunities to develop skills and learning from others.
Requirements
  • Functional and Technical Acumen:
    • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
    • Continues to expand knowledge and skills to improve processes.
  • Effective Communication:
    • Maintain relationships by listening and connecting to others in an open, honest, and meaningful way;
    • Engage in ongoing and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.
  • Task & Time Planning:
    • Concentrate efforts on the more important priorities;
    • Attend to a broad range of activities;
    • Develop project schedule and task/people assignments to create an efficient workflow;
    • Know what to measure and how to measure it;
    • Anticipate and adjust for problems and roadblocks.
  • Accountability:
    • Demonstrate concern that one can be perceived as responsible, proactive, reliable, and approachable;
    • Ensure that one's own and/or others' work and information are complete and accurate;
    • Focus on desired results of one's own or one's unit's work.
  • Critical Thinking & Problem Solving:
    • Use logic and methods to solve problems with effective solutions;
    • Probe all fruitful sources for answers;
    • Be excellent at honest analysis;
    • Look beyond the obvious and don't stop at the first answers;
    • Be open to different and new ways of doing things;
    • Be willing to modify one's preferred way of doing things.
About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

Benefits

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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